Welcome Fitchburg State College Students

Service Requests
Please verify that the problem is not with your equipment before scheduling a service call. Repeated service calls due to faulty subscriber equipment, improper set-up, defective subscriber jumper cables and connections may be chargeable at time and materials. Please try the following self-help steps:
	Is the jumper cable connected from the cable outlet to the VHF, VHF IN, or CATV connection on your TV (or VCR)? The campus system must not be connected to the UHF terminals on your equipment.
	Is your TV set to "CATV" on the set-up menu or by external switch? If you can only get Ch 2-13 clearly, then you have not selected the proper input on the set-up menu or external switch. Refer to Owner's Manual.
	Did you try your TV and equipment on a different known working outlet? If your TV does not work on a known working outlet, the problem could be with your equipment being improperly tuned, not connected properly, or defective jumper cables. If your equipment works on another outlet, then it could be a campus system fault or jumper cable defects.
	Did you try a known working set on your outlet? Connect another set on your outlet. If that set works, then most likely the problem is with the patch cables or other connections.
If you have checked the above items, and still need assistance, click the proceed button below.